Returns & Exchanges
We offer support-based returns on a case-by-case basis and always aim to be fair. If your item arrives damaged, defective, or incorrect, we will replace it at no cost to you.
For “change of mind” returns or ordering the wrong size, standard returns are typically not available for made-to-order items.
Standard exchanges are not guaranteed for made-to-order items.
If the fit isn’t right, contact us. We’ll review your situation and do our best to help, which may include a size remake, store credit, a discount on a future order, or another solution.
Sale items
Gift cards
Certain custom/personalized items (where applicable)
If you’re unsure, email us before ordering.
Items must be:
Unworn, unused
In original condition with tags
In original packaging
With proof of purchase
If your return is accepted, we’ll send a return shipping label and instructions.
Returns are sent to our returns address. You’ll receive it after your request is approved. (Your policy currently says “[INSERT RETURN ADDRESS]”, so make sure this is added before publishing.)
Ordering
Please double-check your order before checkout. Once your order is confirmed and production/processing begins, we may not be able to cancel, change items, change sizes, or change the shipping address.
No. You can check out as a guest.
Email us immediately at help@theweatheredsailor.com
with your order number and the correct address. If the order has not started processing yet, we’ll try to update it. If it’s already processing or shipped, changes may not be possible.
Some items may return and some may not. If you want a specific piece, email us and we’ll tell you what’s realistic.
Shipping & Delivery
We ship to many countries. Shipping options and availability show at checkout.
Delivery times are estimates and can vary by location. Carrier delays, customs, and peak seasons can impact delivery.
No. All delivery dates are estimates only and are not guaranteed.
Yes, if tracking is available for your shipping method, you’ll receive it once your order ships.
International orders may be charged customs duties, taxes, or fees by your country. These are not controlled by us and are the buyer’s responsibility.
First, check around your delivery location and with neighbors/building reception. Then email us at help@theweatheredsailor.com
with your order number and tracking. We’ll help you investigate with the carrier.
Delays can happen due to carriers or customs. If your tracking hasn’t updated for an unusual amount of time, email us and we’ll look into it.
Products & Sizing
We do our best to display products accurately, but colors and appearance can vary due to screen settings and device type.
Use the size chart on the product page. If you’re between sizes, consider sizing up for a more relaxed fit. If you’re unsure, email us before ordering.
Some products may be custom or made to order. If an item is personalized or specially produced, that affects returns and exchanges (see Returns section below).
Damaged, Defective items
Email us immediately at help@theweatheredsailor.com
within 14 days of delivery with your order number and photos. If confirmed, we’ll replace it at no cost.
Email us at help@theweatheredsailor.com
within 14 days of delivery with your order number and photos. We’ll fix it.
We typically respond within 2 to 3 business days.
Refunds
If approved, refunds are issued to your original payment method within 10 business days after we’ve received and inspected your return.
Banks and card providers can take extra time to post the refund. If more than 15 business days have passed since approval, email help@theweatheredsailor.com.
European Union Customers
Yes. If your order is shipped into the EU, you have the right to cancel or return within 14 days, for any reason, provided the item is:
Unworn/unused
With tags
In original packaging
With proof of purchase
To start the process, email help@theweatheredsailor.com
.
